When you try to open a Microsoft Word for Mac document, Word for Mac stops responding. Additionally, you may have to use the Force Quit command to exit the program. To enable or disable the AutoFormat feature and options in Microsoft Word, follow the steps below for the version of Word on your computer. Microsoft Word 2007 and later. Open Microsoft Word. Click the File tab. Click the Options link in the left navigation pane. In the Word Options window, click the Proofing option in the left navigation pane.
- Microsoft Word No Longer Working On Mac Os
- Microsoft Word No Longer Working On Macbook
- Microsoft Word Not Working Properly
Symptoms
When you try to open a Microsoft Word for Mac document, Word for Mac stops responding. Additionally, you may have to use the Force Quit command to exit the program.
Microsoft Word No Longer Working On Mac Os
Resolution
Step 1: Clear the Auto Recovery folder
Try to clear the Auto Recovery folder. To do this, follow these steps:
On the Go menu, click Home.
Open Documents.
Open Microsoft User Data.
Open the Office Autorecovery folder.
Note You do not have to delete files in this folder. You can copy or move these files to the desktop.Test the application.
If the issue continues to occur, go to the next step.
Step 2: Download and install the latest update
Download and install the latest Word update, depending on your version of the program. To view the version of your Word installation, start Word, and then click About Word on the Help menu.
To download the latest update, see the following Microsoft Knowledge Base article:
323601How to obtain Office for Mac software updates
If the issue continues to occur, go to the next step.
Step 3: Check the document name
If the document name contains symbols, such as the percent character, the file does not open when you double-click the name. You can try to resolve this issue by renaming the file without symbols.
If the problem file is downloaded from a website, the web browser may add a symbol to the file name. If this is the case, try to use a different browser to access your email, and then download the files again.
If the issue continues to occur, go to the next step.
Step 4: Remove the Word preferences
If you have used Word previously on this computer, you can try to remove any preferences that you have set. Note that this removes all customizations that you have made, including the creation of custom dictionaries and keyboard shortcuts, and changes to the toolbars. To remove Word preferences, follow these steps:
1. | Exit all Microsoft Office for Mac programs. |
2. | On the Go menu, click Home. |
3. | Open Library. |
4. | Open Preferences. |
5. | Look for a file that is named com.microsoft.word.plist, and move the file to the desktop. |
6. | Start Word, and check whether the problem still occurs. If the problem still occurs, exit Microsoft Word, and then restore the com.microsoft.word.prefs.plist file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the file to the trash. |
7. | Exit all Microsoft Office for Mac programs. |
8. | On the Go menu, click Home. |
9. | Open Library. |
10. | Open Preferences. |
11. | Open Microsoft. |
12. | Locate the file that is named com.microsoft.word.prefs.plist, and move the file to the desktop. |
13. | Start Word, and check whether the problem still occurs. If the problem still occurs, exit Word, and then restore the com.microsoft.word.prefs.plist file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the file to the trash. |
14. | On the Go menu, click Home. Recovery disk mac yosemite. |
15. | Open Library. |
16. | Open Application Support, and then open Microsoft. |
17. | Open Office, and then open User Templates. |
18. | Locate the file that is named Normal, and move the file to the desktop. |
19. | Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash. |
If the issue continues to occur, go to the next step.
Step 5: Try in Safe Mode
Try to open the file in Safe mode. For the steps to do this, see the following Microsoft Knowledge Base article:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the issue continues to occur, go to the next step.
Step 6: Check for third-party fonts
If you are using third-party fonts, Word for Mac might experience problems with the font that you have installed. For more information, see the following Microsoft Knowledge Base article:
295062 Third-party installed font does not appear in the font list in Word for Mac
Note The document may have to be accessed on a PC. The document may also require that you replace the PC font by using a font that is more suitable for the Mac, such as Arial or Verdana.
If all these steps fail, the document is probably corrupted beyond recovery. At this point, you might have to look for a backup of the document, or re-create the document.
-->
Originally published: October 29, 2018
Updated: July 17, 2020
Please go here to search for your product's lifecycle.
The following list represents products retiring or reaching the end of support in 2020. Upon retirement or end of support, there will be no new security updates, non-security updates, free or paid assisted support options or online technical content updates. Go here to learn about Fixed and Modern Lifecycle policies and service packs.
For a comprehensive list of Microsoft products and their lifecycle policy timelines, including migration options, please search the Microsoft Lifecycle Product Database.
If you have any questions regarding support for a product, please contact your Microsoft Account Representative. If you need technical support, visit the Microsoft Support website.
Products governed by the Modern Policy
The following products, governed by the Modern Policy, will retire in 2020.
| Products (Modern Policy) | Retirement |
|---|---|
| System Center, version 1807 (all editions) | January 24, 2020 |
| Azure Container Service Windows Analytics | January 31, 2020 |
| Visio Services in SharePoint Online | September 30, 2020 |
| Windows 10, version 1709 (Enterprise, Education, IoT Enterprise) | October 13, 2020 |
| Windows 10, version 1803 (Enterprise, Education, IoT Enterprise) Windows 10, version 1809 (Home, Pro, Pro Education, Pro for Workstation, IoT Core) Windows Server version 1809 (Datacenter Core, Standard Core) | November 10, 2020 |
| Configuration Manager (current branch), version 1810 | December 1, 2020 |
| Windows 10, version 1903 (Enterprise, Home, Pro, Pro Education, Pro for Workstations, IoT Enterprise) Windows Server, version 1903 (Datacenter, Standard) | December 8, 2020 |
| InMage/ASR Scout | December 31, 2020 |
Products governed by the Fixed Policy
The following products, governed by the Fixed Policy, will end support in 2020.
| Product (Fixed Policy) | End of Support |
|---|---|
| Dynamics NAV 2009 R2 Expression Blend 3 Expression Design 3 Expression Encoder 3 Expression Studio 3 Expression Web 3 Hyper-V Server 2008 Hyper-V Server 2008 R2 Windows 7 Windows Embedded Handheld 6.5 Windows Server 2008 R2 Windows Server 2008 Windows Server Update Services 3.0 Windows Storage Server 2008 (all editions) | January 14, 2020 |
| Internet Explorer 10 | January 31, 2020 |
| Forefront Unified Access Gateway 2010 Forefront Threat Management Gateway 2010 (all editions) Microsoft HPC Pack 2008 (all editions) Windows Identity Foundation | April 14, 2020 |
| Wunderlist | May 6, 2020 |
| Expression Encoder 4 Expression Studio 4 Expression Web 4 Expression Studio Ultimate 4 Microsoft Application Virtualization 4.6 for Terminal Services Microsoft Application Virtualization 4.6 for Windows Desktops Microsoft Application Virtualization 4.6 for Remote Desktop Services Microsoft Application Virtualization 4.6 Sequencer Microsoft Application Virtualization Hosting 4.6 for Windows Desktops Visual Studio Team Foundation Server 2010 Visual Studio 2010 (all editions) Visual Basic 2010 Express Visual C# 2010 Express Visual C++ 2010 Express Visual Web Developer 2010 Express Windows MultiPoint Server 2010 (all editions) | July 14, 2020 |
| Internet Information Services Smooth Streaming Client 1.0 Microsoft Report Viewer Redistributable 2010 System Center Service Manager 2010 Windows Communication Foundation RIA Services | September 8, 2020 |
| Access 2010 Dynamics GP 2010 Excel 2010 Excel Mobile 2010 Exchange Server 2010 (all editions) FAST Search Server 2010 (all editions) Groove Server 2010 Office 2010 (all editions) OneNote 2010 PowerPoint 2010 Project 2010 Publisher 2010 Search Server 2010 System Center Data Protection Manager 2010 System Center Essentials 2010 Visio 2010 (all editions) Word 2010 Windows Embedded Standard 7 Office 2016 for Mac (all editions) Excel 2016 for Mac Outlook 2016 for Mac PowerPoint 2016 for Mac Word 2016 for Mac | October 13, 2020 |
Service Packs
The following service packs apply to Fixed Policy products, and will end support in 2020.
| Service Pack | End of Support |
|---|---|
| Dynamics 365 Business Central on-premises | April 14, 2020 |
| Microsoft Identity Manager 2016 Service Pack 1 | November 4, 2020 |
Originally published: October 29, 2018
Updated: July 17, 2020
Please go here to search for your product's lifecycle.
The following list represents products retiring or reaching the end of support in 2020. Upon retirement or end of support, there will be no new security updates, non-security updates, free or paid assisted support options or online technical content updates. Go here to learn about Fixed and Modern Lifecycle policies and service packs.
For a comprehensive list of Microsoft products and their lifecycle policy timelines, including migration options, please search the Microsoft Lifecycle Product Database.
If you have any questions regarding support for a product, please contact your Microsoft Account Representative. If you need technical support, visit the Microsoft Support website.
Products governed by the Modern Policy
The following products, governed by the Modern Policy, will retire in 2020.
| Products (Modern Policy) | Retirement |
|---|---|
| System Center, version 1807 (all editions) | January 24, 2020 |
| Azure Container Service Windows Analytics | January 31, 2020 |
| Visio Services in SharePoint Online | September 30, 2020 |
| Windows 10, version 1709 (Enterprise, Education, IoT Enterprise) | October 13, 2020 |
| Windows 10, version 1803 (Enterprise, Education, IoT Enterprise) Windows 10, version 1809 (Home, Pro, Pro Education, Pro for Workstation, IoT Core) Windows Server version 1809 (Datacenter Core, Standard Core) | November 10, 2020 |
| Configuration Manager (current branch), version 1810 | December 1, 2020 |
| Windows 10, version 1903 (Enterprise, Home, Pro, Pro Education, Pro for Workstations, IoT Enterprise) Windows Server, version 1903 (Datacenter, Standard) | December 8, 2020 |
| InMage/ASR Scout | December 31, 2020 |
Products governed by the Fixed Policy
The following products, governed by the Fixed Policy, will end support in 2020.
| Product (Fixed Policy) | End of Support |
|---|---|
| Dynamics NAV 2009 R2 Expression Blend 3 Expression Design 3 Expression Encoder 3 Expression Studio 3 Expression Web 3 Hyper-V Server 2008 Hyper-V Server 2008 R2 Windows 7 Windows Embedded Handheld 6.5 Windows Server 2008 R2 Windows Server 2008 Windows Server Update Services 3.0 Windows Storage Server 2008 (all editions) | January 14, 2020 |
| Internet Explorer 10 | January 31, 2020 |
| Forefront Unified Access Gateway 2010 Forefront Threat Management Gateway 2010 (all editions) Microsoft HPC Pack 2008 (all editions) Windows Identity Foundation | April 14, 2020 |
| Wunderlist | May 6, 2020 |
| Expression Encoder 4 Expression Studio 4 Expression Web 4 Expression Studio Ultimate 4 Microsoft Application Virtualization 4.6 for Terminal Services Microsoft Application Virtualization 4.6 for Windows Desktops Microsoft Application Virtualization 4.6 for Remote Desktop Services Microsoft Application Virtualization 4.6 Sequencer Microsoft Application Virtualization Hosting 4.6 for Windows Desktops Visual Studio Team Foundation Server 2010 Visual Studio 2010 (all editions) Visual Basic 2010 Express Visual C# 2010 Express Visual C++ 2010 Express Visual Web Developer 2010 Express Windows MultiPoint Server 2010 (all editions) | July 14, 2020 |
| Internet Information Services Smooth Streaming Client 1.0 Microsoft Report Viewer Redistributable 2010 System Center Service Manager 2010 Windows Communication Foundation RIA Services | September 8, 2020 |
| Access 2010 Dynamics GP 2010 Excel 2010 Excel Mobile 2010 Exchange Server 2010 (all editions) FAST Search Server 2010 (all editions) Groove Server 2010 Office 2010 (all editions) OneNote 2010 PowerPoint 2010 Project 2010 Publisher 2010 Search Server 2010 System Center Data Protection Manager 2010 System Center Essentials 2010 Visio 2010 (all editions) Word 2010 Windows Embedded Standard 7 Office 2016 for Mac (all editions) Excel 2016 for Mac Outlook 2016 for Mac PowerPoint 2016 for Mac Word 2016 for Mac | October 13, 2020 |
Service Packs
The following service packs apply to Fixed Policy products, and will end support in 2020.
| Service Pack | End of Support |
|---|---|
| Dynamics 365 Business Central on-premises | April 14, 2020 |
| Microsoft Identity Manager 2016 Service Pack 1 | November 4, 2020 |
Products moving to Extended Support
The following products will be moving from Mainstream to Extended Support in 2020. Extended Support includes security updates at no cost, and paid non-security updates and support. Additionally, Microsoft will not accept requests for design changes or new features during the Extended Support phase.
| Product | End of Mainstream Support |
|---|---|
| Dynamics C5 2015 Dynamics CRM 2015 Dynamics SL 2015 Dynamics NAV 2015 | January 14, 2020 |
| Cloud Platform System Cloud Platform System Standard Dynamics GP 2015 Dynamics GP 2015 R2 Microsoft User Experience Virtualization 2.1 Service Pack 1 | April 14, 2020 |
| Azure StorSimple 8000 Series Microsoft Azure StorSimple 1200 Series StorSimple Data Manager | July 1, 2020 |
| Access 2016 Excel 2016 Exchange Server 2016 (Enterprise, Standard) Office Home and Business 2016 Office Home and Student 2016 Office Professional 2016 Office Professional Plus 2016 Office Standard 2016 Project Professional 2016 Project Standard 2016 Microsoft Publisher 2016 Outlook 2016 PowerPoint 2016 Skype for Business 2016 Skype for Business Server 2015 Visio Professional 2016 Visio Standard 2016 Visual Studio 2015 (all editions) Visual Studio Team Foundation Server 2015 (all editions) Windows 10 Enterprise 2015 LTSB Windows 10 IoT Enterprise 2015 LTSB Windows Defender Exploit Guard Word 2016 | October 13, 2020 |
Change Log
September 2019 editsADDED: Windows Analytics, Windows Storage Server 2008 (all editions), Internet Explorer 10, StorSimple Data Manager, Visio Services in SharePoint Online
ADDED: Windows 10, version 1903 (Enterprise, Home, Pro, Pro for Workstations, IoT Enterprise) and Windows Server, version 1903 (Datacenter, Standard, IoT Enterprise)
EDITED: Exchange Server 2010 (all editions) support extended from January 14, 2020 to October 13, 2020
Microsoft Word No Longer Working On Macbook
January 2020 edits
ADDED: Exchange Server 2010, Microsoft Application Virtualization 4.6 for Remote Desktop Services, Expression Studio 4, Windows 10 Pro Education,
EDITED: Visual Basic 2010 Express, Visual Basic C# 2010 Express, Visual Basic C++ 2010 Express, Visual Web Developer 2010 Express, Expression Encoder 4, Expression Web 4 date updated to July 14, 2020
EDITED: OneNote 2016 Mainstream Support extended from October 13, 2020 to October 10, 2023
EDITED: specific editions removed, 'all editions' added to parent listing
February 2020 edits
ADDED: Dynamics 365 Business Central on-premises, Microsoft Identity Manager 2016 Service Pack 1
April 2020 edits
EDITED: Windows 10, version 1709 (Enterprise, Education, IoT Enterprise) extended to October 13, 2020
EDITED: Windows 10, version 1809 (Home, Pro, Pro Education, Pro for Workstation, IoT Core), Windows Server version 1809 (Datacenter Core, Standard Core) extended to November 10, 2020
REMOVED: PerformancePoint Services in SharePoint Server 2010, Project Server 2010, SharePoint Server 2010 (support extended from October 13, 2020 to April 13, 2021)
June 2020 edits
REMOVED: Windows Defender Antivirus for Windows 10
July 2020 edits
ADDED: Expression Studio Ultimate 4
EDITED: Visual Basic 2010 Express, Visual C# 2010 Express, and Visual C++ 2010 Express corrections
Microsoft Word Not Working Properly
